REFUND POLICY

Welcome to the Jetrien LLC website. Here, we will explain our refund policy and related procedures so that you understand your rights when shopping.

1. Refund Policy Overview
   All products purchased through our website are eligible for a refund. We are committed to providing our customers with high-quality products and services, and for any unsatisfactory items, we will provide corresponding return and exchange services.
2. Conditions for Returns and Exchanges
   Return Conditions:
   You must submit a return request within 7 days of receiving the goods.
   The goods must be in their original condition, including unused, unwashed, and with their original packaging and labels.
   The following items are not eligible for refunds: personalized products, discounted items, or limited-time promotional items.
   Exchange Conditions:
   If you wish to exchange an item, you can submit an exchange request within 7 days of receiving the goods, provided that the item meets the above return conditions.
3. Refund and Exchange Process
   Submitting a Request: Please contact customer service via email, providing your order number and reason for return.
   Email address: jayland@jetrien.online
   Obtain Return Authorization: Our customer service team will confirm and provide return authorization upon receiving your request, along with the return address.
   Return the Goods: Please return the goods to the following address: 8029 Bright Oak Trl Raleigh, NC 27616
   Track the Package: We recommend choosing a trackable shipping method and keeping your shipping receipt for future reference.
   Refund Processing: Once we receive the returned goods and confirm they meet the refund criteria, we will process your refund within 5-7 business days.
   The refund will be processed using your original payment method.
4. Shipping Costs
   Return shipping costs are usually borne by the customer unless the goods are defective or incorrect. If the return is due to our fault, we will cover the corresponding shipping costs.

Thank you for choosing Jetrien LLC! We strive to ensure your shopping experience is satisfactory and look forward to providing you with even better service.